Implementation starts with your process.
We agree on the outcome, the scope of the first launch and how to verify that it works. We then prepare the configuration, the necessary connections and the team to work with the system.
A conversation about needs
We learn about the process, current tools and main difficulties. Outcome: an agreed problem and an area for further analysis.
A process map
We describe participants, data, decisions, exceptions and the expected result. Outcome: a map of the work and dependencies between areas.
Scope and stages
We select modules, configuration, integrations and extensions. Outcome: the scope of the first launch, acceptance criteria and a basis for the quote.
Preparing the solution
We configure the system and deliver the agreed elements. Outcome: an environment ready for process trials.
Data and verification
We transfer the agreed data and check scenarios with users. Outcome: trial results, corrections and confirmation of the data needed for launch.
Preparing the team and launching
We discuss roles, ways of working and the launch plan. Outcome: prepared participants and an agreed launch.
Stabilisation and development
We provide the agreed support, verify operation and plan for further needs. Outcome: a list of priorities and a plan for continued cooperation.
Implementation needs your team’s knowledge.
The implementation team handles analysis, configuration, agreed integrations, development and test preparation. Your team contributes process knowledge, makes decisions, prepares data and takes part in acceptance.
The initial launch has a defined scope and acceptance criteria, such as correctly allocating a partial payment or providing the right user access. Further needs are assessed separately, including their impact on cost and timing.
Questions about this area
Which process would you like to improve first?
Tell us how you move from agreements to delivery and settlement today. Together, we will find a useful starting point.
Describe your process